"My son's HESS workers"

About: Royal Hospital for Sick Children (Edinburgh)

(as a parent/guardian),

My son has severe and complex healthcare needs. In order to safely attend nursery, he is attended at all times by a HESS worker. There are two ladies that do this role, Ashley and Megan. They are both AMAZING. They are always punctual. They are attentive to every detail of his medical needs. In difficult situations, I trust them absolutely to make the right decision, and I know that if they were unsure they would call me or seek advice from the right person. They provide a detailed report at the end of each day so I know exactly how he is doing. Most importantly, they treat him like a little boy - they play with him, chat to him, and give him cuddles. He absolutely loves them and smiles at the mention of their names! They make it possible for him to experience nursery like any other little boy, and the whole family is grateful to them for that.

Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian

Dear B'sMummy

Thank you very much for sharing your lovely feedback with us regarding Ashley and Megan who are your son's HESS workers.

I was so pleased to read how they support your son so that he is able to attend nursery and then provide you with a report at the end of each day so that you know how he is getting on.

I have shared your lovely feedback with the management team and have asked them to share this with Ashley and Megan, who I am sure will be delighted to read your kind words.

Thank you again for sharing your feedback as it really it important to us.

Kind regards

Jeannette

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