About: St Michael's Hospital (Bristol) St Michael's Hospital (Bristol) Bristol BS2 8EG
Posted via nhs.uk
What could be improved
I have an appointment with the ultrasound department on the 19th july for my first ultrasound on my first pregnancy. i was sent the appointment by post and wanted to change the appointment as i am away that day. over the last 3 days i have rang the phone number on the letter 46 times and each time my call has been ignored. i have even rang and the phone has been engaged so i have rang back straight after and my call has still been ignored. how is this professional? and how, when aparrently, missed appointments cost the nhs alot of money every year, can this department justify ignoring calls to the line that is specifically for changing and cancelling appointments?
I have now decided to have my scan done privately as i am so unhappy with the service i have recieved. i have tried to ring the same number to cancel my appointment but no one has answered so my appointment with have to be yet another wasted appointment as i am unable to cancel it.