"Not bad, need new reception staff"

About: Liverpool Womens Hospital

What I liked

The Drs and Nurses were very nice, I was kept informed and given choices.

What could be improved

Long wait times with the tv in the room turned off all 3 times I visited. Was a very uncomfortable silence in the room, bar hearing the reception staff having a laugh and a joke, which isnt the nicest thing in an abortion clinic. One of them was rather rude, put me right off being there.

Story from nhs.uk


Response from Anne Bridson, Corporate Matron for Patient Experience, Liverpool Women's NHS Foundation Trust

I apologise for the delay in responding to you. Thank you for your kind comments but I was concerned to hear about the issues you have raised and would like to hear more about them. If you feel able to, I can be contacted via anne.bridson@lwh.nhs.uk

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Response from Liverpool Womens Hospital

I know that our response is coming a long time after your experience but I would like to sincerely apologise that it was not very good. If you feel that you would like to discuss it further, I would be pleased to hear from you. My email address is anne.bridson@lwh.nhs.uk I am the Matron for Patient Experience

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