I have been registered with this practice for 9 years now. In recent years it changed to the worst. In fact it is horrendous that practice like this exist. It feels like they try very hard for you not to come. The not so new system of getting an appointment is absolutely ridiculous. Patients at the practice are not able to book an appointment directly without having a telephone consultation first. I find discussing my health issue on the phone very uncomfortable as you can get the callback in the middle of your possibly busy day. There are situations when you simply don’t have the comfort to find a quite place to speak on the phone about your intimate problems. Unfortunately sometimes even your home might not be this place. So the idea of making appointment only by the “call and callback” it is just wrong! And will make people with possibly serious health problems to give up on seeing specialist. What a disgrace for NHS.
Additional to that I would like to mention that staff are rude, incompetent and not carrying. I understand that there is tremendous pressure on
NHS but this... this is just a bad practice.
"not carrying"
About: Kingsbury Health and Wellbeing Kingsbury Health and Wellbeing London NW9 0EF https://kingsburyhealthandwellbeing.co.uk/
Posted via nhs.uk
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