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Care Opinion

Very poor.

Story from nhs.uk

"Very poor."

About: St George's Hospital (Tooting) (London)

What I liked

Nothing. I turned up for my appointment with a consultant in the orthopaedic department, only to find a clinic full of patients, and no consultant! I was told by the staff that nobody could understand why he hadn't turned up, but that they would try to to rebook me asap. Not good enough! I had already waited the best part of three months for that appointment. How can an a consultant just "forget" that he has a clinic??

What could be improved

Communication.

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Responses

Response from St George's Hospital (Tooting) 12 years ago
St George's Hospital (Tooting)

Submitted on 12/07/2011 at 10:24
Published on nhs.uk on 13/07/2011 at 04:00

We are sorry to learn of your poor experience in the Orthopaedic department. If you would like a personal reply to your concerns then please contact the PAL Service (pals@stgeorges.nhs.uk) or the complaints and improvements department (complaints@stgeorges.nhs.uk). We welcome the opportunity to investigate problems that arise and make improvements.

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