"Very poor."

About: St George's Hospital (Tooting) (London)

What I liked

Nothing. I turned up for my appointment with a consultant in the orthopaedic department, only to find a clinic full of patients, and no consultant! I was told by the staff that nobody could understand why he hadn't turned up, but that they would try to to rebook me asap. Not good enough! I had already waited the best part of three months for that appointment. How can an a consultant just "forget" that he has a clinic??

What could be improved


More about:

Story from nhs.uk


Response from St George's Hospital (Tooting) 8 years ago
St George's Hospital (Tooting)
Submitted on 12/07/2011 at 10:24
Published on nhs.uk on 13/07/2011 at 04:00

We are sorry to learn of your poor experience in the Orthopaedic department. If you would like a personal reply to your concerns then please contact the PAL Service (pals@stgeorges.nhs.uk) or the complaints and improvements department (complaints@stgeorges.nhs.uk). We welcome the opportunity to investigate problems that arise and make improvements.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful