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"My two stays in ward 12c"

About: The Royal London Hospital / Plastic surgery

I had an operation on the 18 of January and I was discharged on the 25 of January.

The care that I received was excellent.

The staff was all very nice and looked after me the best that they could.

The only thing that I am complaining about is that there was not enough staff on the ward as sometimes I had to wait 30 minutes sometimes for some to come as see me As they were really busy. I can not fault the staff at all.

The staff on the ward and the doctors for both times were very caring and they had my best interest for me.

I was readmitted through A&E on the 1 of February with a severe infection.

I was put back onto ward 12c and was put into a room by myself. The room was clean.

The staff again was so caring but again they were very busy with everyone that sometimes had to wait for pain relief.

all the staff and Doctors were so caring.

I can't thank them enough for what they did for me.

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Responses

Response from The Royal London Hospital 7 years ago
The Royal London Hospital
Submitted on 09/04/2018 at 12:44
Published on nhs.uk at 13:06


Thank you for your kind review, we pride ourselves on staff delivering safe and compassionate care and are so happy you had such a positive experience.

Your feedback has been passed on to the team, and we all hope you are making a full and swift recovery.

Kind Regards,

Barts Health NHS Trust

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