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"Hysteroscopy"

About: Queen's Hospital, Burton Upon Trent / Gynaecology

I went to have a Hysterosocopy in 2017.I was not impressed,I had booked time off work,only to be told the procedure could not go ahead,I would have to go under G/A. I did not want to do this & was told I did not have any other options.but I also was not happy as the the Gyno department did not have all the right tools for the job they never had a medium speculum only small & large,I queried this & they said they could not go & get one,so they tried to force the wrong size one on me,hence why a simple procedure never went ahead,they also never asked if I would like to try again at another date.also the Gyno insisted she would not do the procedure unless I went under G/A & never gave me any other options.I felt totally ignored & thought the team was not interested in my wellbeing & the Gyno herself only wanted to do it her way & also by not listening to me at all.they never actually told me what they were doing or telling me what they were doing step by step or asking me if I was in any pain.I think the Gyno herself needs to update her methods,I went back to my GP,I asked for a referral to another NHS hospital had the Hysteroscopy without G/A & now I am fine,what a difference in methods & options & better Gyno team & they had all the right tools for the job,explained everything all the way through & I was also offered the option of gas & air.I would most certainly go there again & will never go to Burtons Queens Gyno unit again,they need up there game,the Gyno at Burton I thought was no good at her job & tried to blame me & the tools of her trade & not her methods or lack of understanding & empathy,to me the Gyno needs to find out more about doing a Hysteroscopy in future as at present she will scare the patients away like me.

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Responses

Response from Queen's Hospital, Burton Upon Trent 7 years ago
Queen's Hospital, Burton Upon Trent
Submitted on 16/03/2018 at 15:00
Published on nhs.uk at 17:07


Dear Reviewer

We are sorry to read of your experience. If you would like us to look into your concerns, it would be helpful if you could provide us with details. Please contact Patient Advice and Liaison service directly on 01283 593110 or 593182, our service is available able Monday to Friday 09:00 – 16:30.

Kind regards

PALS Team

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