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"Exceptional Care from the Breast unit"

About: Western General Hospital / Oncology

(as the patient),

I felt compelled to leave a review because of the exceptional care and treatment I have and continue to receive from the Edinburgh Breast Unit at the Western General Hospital. Having recently been an inpatient on Ward 6, I seriously cannot thank all members of staff enough - from my breast surgeon and plastic surgeon to the doctors, nurses and care assistants on the ward - the care I received was simply outstanding and overall the best experience I have ever had of a hospital stay. The wards are very small in bed numbers, spacious, airy and the facilities are spotlessly clean - just what you need to make you feel relaxed and secure without other people invading your space. Staff are highly respectful, considerate, polite and attentative. It's a ward where you actually feel cared for which is so important. Discharge information is clear and precise and always backed up with contact telephone numbers, etc. , which is very reassuring.

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 6 years ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian
Submitted on 15/03/2018 at 11:03
Published on Care Opinion at 15:22


Dear Perquista

Thank you very much for sharing your feedback with us regarding your experiences in the Breast Unit at the Western General Hospital.

I was so pleased to read how the staff have been towards you and were able to make you feel well cared for, at what must be a difficult and anxious time for you. I was especially pleased to read how you felt the care that you received was simply outstanding and overall the best experience you had ever had, truly high praise for the staff.

We really appreciated your feedback and I have shared your kind words with the staff, who I am sure will be delighted with your feedback.

I do hope you are recovering well and thank you again for taking the time to share your feedback with us.

Kind regards

Jeannette

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