"Useless"

Impossible to get appointments. They tell you to call up at 9am and so you're ringing continuously with a busy dialing tone and by the time you finally get through to them (half an hour later), they inform you that all appointments are booked. Then they tell you to come into the surgery early in the morning and book an appointment for later that day and then be on your way. Not everyone has the time to leave work twice in one day. When you inform the staff that you wish to complain they surprisingly seem to pull out an appointment from thin air. Reception staff normally seems to be sat in back chatting away doing nothing. Paitents will be waiting by the reception and they'll continue to chit chat. I can't even get an appointment for my 5 month old baby, never mind myself! Terrible.