"Friendly staff, very helpful"

Usually able to get through on the phone, busy times are , well, busy! So may be a bit of a delay. Staff friendly and helpful, if you give them the information they need to help you. People need to remember staff have a job to do and thats what they are doing, I hear people complain about telling a receptionist their problem, I have no issue with that if it helps me to see the best person as soon as is possible!