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"Couldnt fault the care"

About: Northumbria Specialist Emergency Care Hospital

My Grandma recently attended this hospital but sadly passed away. The family, however, could not fault the care she received or the support offered to the family. In the Emergency Department she was given a very thorough examination and was then admitted to Ward 4. After having a scan it was revealed that my Grandma was terminally ill and had just a couple of days left. The end of life care given by all the staff on ward 4 was first class. Her dignity was maintained at all times and family were allowed to remain with her, even through the night. Her hygiene was maintained all times, her pain was regularly assessed and she was given drugs for her sickness (the thing she was most bothered by). The staff always attended to her in a respectable manner and they also offered support to the family. We couldnt have asked for more. This includes medical staff, nursing staff, Marie Curie, the Chaplain and even the domestic staff, who kept the ward clean.

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Responses

Response from Northumbria Specialist Emergency Care Hospital 6 years ago
Northumbria Specialist Emergency Care Hospital
Submitted on 12/03/2018 at 12:39
Published on nhs.uk on 13/03/2018 at 02:41


Dear Angela,

I am so sorry to hear about the loss of your grandma, my thoughts are with you and your family at this sad time.

I am grateful that you have taken the time to share this thoughtful review, it means a lot to us and I know our team on ward four will be humbled by your kind words. It is lovely to read about the care your grandma was given and that your family were able to stay with her during this time.

I will ensure that this reaches the ward four team today. If there is anything more we can do for you or your family, please do not hesitate to get in touch.

Kindest regards,

Annie

Annie Laverty – Director of Patient Experience

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