"ms nurse led service"

I have been attending both Queen Elizabeth hospital Glasgow monthly for disease modifying treatment,as well as yearly review with my consultant and a yearly review by ms nurse. This is to ensure that my health is reviewed every 6months. This has happened without problem until recently. I received a failed to attend letter in January this year, which was news to me as I had not received an appointment letter or card for the specified date. I contacted the nurses and explained this to them, explaining that my bloods had been taken that day. The nurse had suggested another appointment be sent out for February but I informed her I had review with the consultant in February and that I also had an appointment for August with themselves. At that point I thought the appointment mix up had been resolved, however to my surprise I received another failed to attend letter for February. l contacted them again and explained it all yet again. I gave all my details and told that would be it sorted now. My August appointment was taken down and I was reassured that was it sorted.

To my surprise I received another appointment in for 4 days prior to receiving the letter this week. I know that a mistake can happen buy surely 3 times is a bit much. Thankfully I work in the health sector but goodness help someone with less insight or knowledge of how to deal with such problems. The stress alone of being told that you could be removed from the service could hinder and exacerbated MS.

This problem needs to be addressed for the sake of all neurology patients peace of mind.