"Poor communication from receptionist"
Posted by AngryDaughter86 (as ),
I was recently in Girvan community hospital with my father to see his GP. As we approached the reception we didn’t get a hello, but a very abrupt “name” and “ok sit down”. I have to say I bit my tongue at the attitude that came from this person.
I returned to the reception to ask about my father's test results, for the receptionist to inform me that he should have been contacted but they must have forgotten to phone as he had to be seen urgently.
I understand that everyone has bad days, myself included, but I was furious and hurt by the way this staff member spoke, and concerned that at least I could speak back. But when they are working with vulnerable adults, possibly extra training in interpersonal skills may be a good idea.