"an awful first experience as a patient..."

About: Yeovil District Hospital

What I liked

when admitted to A and E last year with suspected appendicitis i was glad to be seen failry quickly (within an hour of arrival) and taken to a ward within two hours of arrival. the doctors seemed pleasant and explianed their diagnosis and plan to me well.

What could be improved

As a 3rd year student nurse...partly studying at yeovil hospital....i expected the nurses to demonstate better communication and empathy skills. once taken to jasmine ward i was in agony and was given 2 paracetamol and when after 3 and half hours i was still crying in pain i was told 'its another half hour till you can have any more pain killers' this poor pain management is just not acceptable...oral paracetamol for appendicitis is pointless. i lived 40 miles away from yeovil and i respected the visiting times when my other half was asked to leave especially late at night on a gynaecology ward...the girl opposite me was allowed to have her foul mouthed, rude and loud boyfriend on the ward until gone midnight and when i pulled my curtains around for privacy the nurse said in a very rude tone...youre not allowed to have your curtains round! wheres the privacy and dignity there?!!?the next day (still in pain) i was told i probably didnt have anything wrong with me and should go home. i was discharged at 10pm at night with no medication or advice, thinking i had imagined the whole thing. once home my pain got worse and the next day was admitted as an emergancy to Dorchester hospital...within 4 hours of arrival i was on the operating table and had an infected and inflammed appendix removed. the treatment i received at dorchester really put yeovil to shame. summary of care sheets i received from yeovil hospital weeks after my discharge were all wrong- they had no allergies listed (of which i have many) and they said i had experinced resolving abdominal pain which is a lie and that i asked to go home!

Anything else?

i would never go to yeovil hospital again and would never want any of my friends or relatives to experience such poor care from a teaching hospital...the example the nurses are setting for their students is worrying to say the least. i just hope no one else has to experince this before things change

Story from nhs.uk


Response from Yeovil District Hospital

The Trust strongly supports the principles of iCARE around Communication, Attitude, Respect & Environment and takes all feedback very seriously.

We would like to work with you to resolve your concerns and would ask you to contact Ali Male, Patient Advice & Liaison Service (PALS) Officer on 01935 384706.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful