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"Best NHS hospital"

About: The Royal Victoria Infirmary

What I liked

Clean and friendly hospital. Located near transport links (metro and buses) which helps when traveling from Sunderland. When you get your appointment you are seen quickly.

What could be improved

Car parking? Free parking for patients would be good and more spaces please. Speed up appointment dates being sent out.

Anything else?

By far the best NHS hospital I've been to. logo
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Response from The Royal Victoria Infirmary 11 years ago
The Royal Victoria Infirmary
Submitted on 15/06/2011 at 13:03
Published on on 16/06/2011 at 04:00

Thank you very much for your positive comments regarding your experience in the Neurology Department. We’re very proud of our new facilities at the RVI and are pleased that you found them to be of a high standard in terms of cleanliness of the environment and the friendliness of the staff.

We endeavour to ensure that patients receive their appointment letters in a timely fashion and apologise if this was not the case. Should you wish us to look into the circumstances of the delay in more detail, please contact Leanne Davies, Office Manager on 0191 2825718.

The Trust has significantly increased the number of car parking spaces available in recent years and will strive to provide additional car parking wherever possible. Unfortunately the running costs associated with the maintenance and security of the car parks prohibit the Trust from providing free car parking for all patients.

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