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Friendly staff, fabulous surgeon but not...

Story from nhs.uk

"Friendly staff, fabulous surgeon but not..."

About: Russells Hall Hospital

What I liked

Friendly staff and having an individual room

What could be improved

The cleanliness of the room was ok, but there were marks and splashes on the walls that looked blood stained and there was often a shortage of nurses on the ward so my pain meds were missed on one occasion and the buzzers were not answered often for more than 5 minutes.

Anything else?

My surgeon and his team were fabulous

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Responses

Response from Russells Hall Hospital 12 years ago
Russells Hall Hospital

Submitted on 07/07/2011 at 10:01
Published on nhs.uk on 08/07/2011 at 04:00

Thank you for the kind comments you have made about your surgeon and his team.

The cleanliness of our hospitals is important to us and the feedback you have given will be passed to the cleaning team for them to ensure that improvements are made where necessary.

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