"A very freindly, caring and professional..."

About: Luton & Dunstable Hospital

What I liked

I was very impressed with the excellent reception given when we entered the maternity ward ready to give birth. Even though it was late at night and the staff were at the end of their evening shift, the receptionist was professional, attentive and had a great welcoming and empathetic style.

This style of kindness and attentiveness was continued throughout every stage of delivery, from the Midwifery Led Birthing Unit - through to the maternity ward and during the discharge procedure.

We really felt as though we were customers and not just another couple having a baby. well done L&D Hospital!

What could be improved

Shame we had to wait hours for the Pharnacy dept to open in order to get some essential medication. But we fed this back to staff who apologised and accepted responsibility that the drugs should have been pre-ordered and been available in the delivery suite.

Story from nhs.uk


Response from Luton & Dunstable Hospital 9 years ago
Luton & Dunstable Hospital
Submitted on 08/06/2011 at 15:57
Published on nhs.uk on 09/06/2011 at 04:00

Thank you for your kind comments and congratulations on your new arrival! We are pleased that the hard work and dedication of our staff to give all women and partners the same high level of care regardless of time of day or night had such a positive impact on your stay. We opened the Midwifery Led Birthing Unit in 2010 and are proud to offer the service to women with a low risk of complications in a comfortable and relaxed environment. Your comments have been passed onto the staff at the MLBU. Thank you also for your comments regarding the delay in obtaining your drugs; we greatly appreciate you feeding this back to the staff at the time.

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