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"No consistent help between services"

About: Tolworth Hospital

(as a service user),

I’d prefer a female dr, I feel my psych lacks empathy. 

Was told by ICOPE to get a referral for PTSD clinic. They said no for reasons that were nothing to do with my case and was bemused as to where they got their info. 

Pysch asked on 2 occasion was I in the army (stigma) said no I was abused. Told all that was available was stepps: (already done stepps and stairways) 

No care coordinator though I don’t use phone/agoraphobic.

Wouldn’t let me reduce anti d though apparently it’s patient centric.  PD stigmatised! Too long waiting for therapy. No consistent help between Council/social/MH/GP. Highly Triggering.  

Responses

Response from Engagement and Experience Co-ordinator, South West London and St George's Mental Health NHS Trust 3 years ago
South West London and St George's Mental Health NHS Trust
Submitted on 07/03/2018 at 10:40
Published on Care Opinion on 09/03/2018 at 16:33


Dear Mentalist

My name is Farai and I am the Engagement & Experience Coordinator for the Trust.

I am sorry to read that you are not having a great experience of using our services.

I would like to reassure you of the Trust’s commitment to providing our patients with the best standards of mental health care, please therefore can you kindly contact the Engagement & Experience Team on 0203 513 6150 or by email to complaints@swlstg.nhs.uk so we can look into this further for you.

Kind regards

Farai

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