"excellent"

About: York Hospital

What I liked

I do not have the name of the doctor/technician who handled my case, but he was exceptional. He explained everything to me very clearly -- not only what he was doing but what was going to happen. He was friendly with a good sense of humor, but at the same time he made sure that I was not worried about any of the diagnostics and proposed treatment. All of this at the end of what must have been a very long day for him and the rest of the staff. I hope that these comments are relayed to the head of his department, so that he can receive the congratulations that he deserves.

What could be improved

I was seen 45 minutes after my appointment time, but this didn't particularly bother me, I am aware that there are very many patients to be seen.

Story from nhs.uk

Responses

Response from York Hospital 9 years ago
York Hospital
Submitted on 20/05/2011 at 12:29
Published on nhs.uk on 21/05/2011 at 04:01


Thank you very much for your response. Your comments will be passed to the team concerned. We are pleased that your visit to us was very positive; our aim is to provide a high standard of service which reflects the needs of patients.

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