"although the ward was very clean,..."

About: Royal Lancaster Infirmary

What I liked

very clean ward

What could be improved

communication skills from doctors and some nursres need to be improved, discharge poilices need a serious overhall.

there was a heating issue on the ward and was only kept cool by opening some windows.

Anything else?

i was addmitted to the ward with abdo pains. i was examined by different doctors who could not agree with each other on diagnosis which was rather frustrating.

the very next day i saw 2 charge nurses arguing which was in front of all patients, i thought they were going to fight.

the heating was way to hot and was only cooled by opening some windows.

i was not allowed any food for 3 days and was on a drip for 2 days and when the drip was stopped no food was still given which made me feel very shaky and weak.

i was told on the 3rd day that i would be seeing a urologist and having a ct scan and the next morning a consultant then simply discharged me.

on the 4th day of discharge i was allowed food but felt ill after eating to which i asked a nurse for something to help me stop feeling sick, instead i was told that i would not be allowed anything due to discharge. when i asked for some pain relief this was also disallowed all because i was on discharge.

there excuses for not giving me anything for sickness and pain relief was because my medicine chart had been sent to the pharmacy and yet my medicines were in the trolley on the ward, why couldn't they have just asked a doctor to assist?

in all i had to wait for over 7 hours just to get my medications back before going home. when i got home i then had terrible vomiting and diarohea which had to be sorted out with the out of hours doctors.

i am disappointed that after 3 days of no food that the ward would of made sure there were no complications after finally having some food, in this case i had a bad reaction and feel that patient safety is not fully been considered when discharging.

my doctors should not be the ones to pick up the pieces when discharge policies are failing.

Story from nhs.uk


Response from Royal Lancaster Infirmary 9 years ago
Royal Lancaster Infirmary
Submitted on 24/06/2011 at 12:22
Published on nhs.uk on 25/06/2011 at 04:00

Thank you for bringing this matter to our attention. We are sorry that you felt the service you received did not meet the high standards which we set ourselves. We will ensure that your comments are passed onto the staff responsible for these areas to investigate further.

If you need any further help or information please call our confidential Patient Advice and Liaison Service (PALS). They can be contacted on 01539 795 497.

Should you wish to make a complaint then you can do so by writing to our Chief Executive, Tony Halsall, at: Trust Headquarters, Westmorland General Hospital, Burton Road, Kendal, LA9 7RG.

The Complaints Team and the Chief Executive can be contacted at the address indicated above or by ringing 01539 795 332. More information can be found on our website: http://www.uhmb.nhs.uk

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

If you would like to be kept informed about developments at our hospitals, then please take a moment to sign up as a public member, you can do so via our website: http://www.mbht.nhs.uk/trust/how-to-become-a-member/. In addition you can also follow us on twitter www.twitter.com/UHMBT and via Facebook at www.facebook.com/UHMBT.

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