I booked a day off work to attend my appointment with the upper GI service and when I got the main check in area had to queue for ages as there was only one desk open and a long queue. When I finally got to the front the lone clerk tried to book me in but said I hadn't got an appointment even though I had the letter in my hand confirming my appointment. She didn't know what had happened but said someone would get back to me. Up to now they haven't!
This is my second dissappointment with PRH in the last 12 months.
I was referred as an urgent case to the consultant's clinic with extreme joint pain. A diagnosis was made and I was told I would need an operation but to have at least 6 sessions of physio first. I had to fight to get a physio appointment but eventually got them. I had to delay my next appointment with the clinic as I had not managed to get the required number of physio appointments by then. Eventually I got my next appointment at the clinic. I waited two hours to be seen then a different doctor to the previous time came into the cubicle. He did not examine me at all just said that in his opinion the operation suggested by the previous doctor ' wasn't much good' so to make an appointment for two months time. He also suggested that I might want to cancel the appointment as nothing could really be done. I was very upset as I haven't been able to get into bed or bath for over a year now. I felt that they really didn't care and eventually did cancel the appointment as it is a waste of everybodies time to wait two hours and not even be examined or talked to.
"Do they care at all?"
About: The Princess Royal Hospital (Telford) The Princess Royal Hospital (Telford) Telford TF1 6TF
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