"Overall this was a very positive..."

About: Countess Of Chester Hospital

What I liked

Clinical Audiology staff were excellent - efficient, courteous, informative and helpful.

Good technology.

Modern clean environment.

What could be improved

Information management - patient was asked same questions several times by different staff.

Speed of the pathway - 7 weeks between me requesting GP referral and today's assessment apointment, to be followed by 8 weeks to hearing aids fitting appointment.

Patient did not receive any information before the appointment eg about what to expect, where to go, where to park.

Story from nhs.uk