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"Excellent service"

About: Gudgeheath Lane Surgery

Attended the surgery today after a particularly upsetting week.

We found out on Tuesday at a dermatology appointment that the local dermatology service was closing and therefore my daughter would have to be re referred to St Marys Hospital and she would have to wait 4 months to be seen even though she was already in the system and had completed all steps necessary for her to be prescribed with medication that would solve her problem.

She was extremely upset as was I so we booked an appointment with our GP to see if there was anything that we could do to help her in the meantime.

The doctor we saw today could not have been more understanding and supportive of my daughter and we believe we may have found a solution.

This is not an isolated incident we have used this surgery for over 30 years and the service has always been first class.

From antenatal to post surgery care they are brilliant.

I would recommend them to anyone and am very grateful to have the use of their practice on my doorstep.

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Responses

Response from Gudgeheath Lane Surgery 7 years ago
Gudgeheath Lane Surgery
Submitted on 22/01/2018 at 09:02
Published on nhs.uk on 01/03/2018 at 19:17


Thank you very much for taking the time to comment on our service. It is always good to get positive feedback as we strive to ensure all our patients receive the best possible service.

We take all comments seriously whether positive or negative and hope to make positive changes for a better service where needed. Thank you also for recommending the Surgery to others.

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