"Felt better because I was treated in a..."

About: Royal Lancaster Infirmary

What I liked

Care and treatment was very good and professional, but what I was more impressed with and what I have seen change over the last 4 decades or so was the atmosphere in the hospital. I stayed in from 8am til 6pm as I had an adverse reaction to the anesthetic and was treated well and with warmth and compassion in a relaxed atmosphere. Either all the nurses were very good actors or they all seemed to genuinely care about all the patients in thier care which to me is the most important thing but not easily or in my opinion regularly achieved in much of our society.

What could be improved

Drs/Consultants could be a bit friendlier, more approachable and more forthcoming with information, which again is not easy as all people are different and often not easy to communicate with but again in my opinion it is a priority in both reasurring the patient and also making sure the correct treatment is prescribed.

Anything else?

Far more positives than negatives and I personally noticed a big change in atmosphere to far more relaxed and warm in a stressful envoironment that needs the utmost professional but they did it!

Story from nhs.uk


Response from Royal Lancaster Infirmary 8 years ago
Royal Lancaster Infirmary
Submitted on 24/06/2011 at 12:27
Published on nhs.uk on 25/06/2011 at 04:00

Thank you for taking the time to leave a comment about our services. We are pleased that overall you had a positive experience in our hospital. We will pass on your comments to the staff involved in your care, in addition we note your comments under “what could be improved” and we will make our Medical Director aware.

If you need any further help or information please call our confidential Patient Advice and Liaison Service (PALS). They can be contacted on 01539 795 497. More information can be found on our website: http://www.uhmb.nhs.uk

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

If you would like to be kept informed about developments at our hospitals, then please take a moment to sign up as a public member, you can do so via our website: http://www.mbht.nhs.uk/trust/how-to-become-a-member/. In addition you can also follow us on twitter www.twitter.com/UHMBT and via Facebook at www.facebook.com/UHMBT.

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