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East Block Day Care

Story from nhs.uk

"East Block Day Care"

About: Queen Elizabeth Hospital Birmingham

I was at the QE for a Caudal epidural, on 12-2. I was treated my a male nurse, who showed me the utmost respect. Before asking my permission to do any observations he told me his name. I was asked every time if he could take pulse, plus other medical information. I went to theatre and was treated with exceptional care and was told everything that was going to happen. Brilliant care from the team.

Once back on the ward , I was in pain, a lady ( no name given, but she took blood sugar at start) asked if I needed the toilet , she asked if I could feel my legs to which I replied yes. She then proceeded to rake her fingers up my feet, without asking or telling me what she was going to do. I have Degenerative discs plus Sciatica,I was not impressed, what if she had caused damage. Alas all well, but not a positive thing to do as just had epidural, which already was painful., when patient has spine problems as well as the procedure I had.

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Responses

Response from Queen Elizabeth Hospital Birmingham 7 years ago
Queen Elizabeth Hospital Birmingham

Submitted on 23/03/2018 at 09:03
Published on nhs.uk at 10:05

Mrs Scrivens , thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear that overall your experience was positive. Your kind words have been forwarded to the senior staff responsible for East Block Day Unit so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We are also sorry to hear the concerns you have regarding the treatment you received once back on the ward. Senior staff responsible for the department are keen to understand more about what happened. To discuss your concerns in more details please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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