What I liked
I had surgery as a day case and I was highly impressed with the professionalism, efficiency, kindness and care that I was shown, from the consultant and team and the staff in the day surgery unit. Communication to me and between staff was excellent - everyone seemed to have a real sense of commitment to the work they were doing. My initial appointment/treament with the consultant and team before my surgery six weeks ago was also excellent, and even though I will perhaps need more treatment I feel that I can completely trust the staff that I meet. I will be writing a proper letter to say thank you and to express how impressed I was!
What could be improved
The admin staff who admit people on to the ward were somewhat sloppy in their approach. Whilst waiting I noted that they often ignored people waiting to ask a question whilst they looked at their screens. A polite ' I will be with you in a moment' would have helped. They did this to me also. The person who collected me had told them that she had arrived - they did not pass on the message and she waited fifteen minutes before ringing me on my mobile!
Anything else?
Thank you!
"I am very grateful to have had such..."
About: Nottingham NHS Treatment Centre(Nations Healthcare) Nottingham NHS Treatment Centre(Nations Healthcare) Nottingham NG7 2FT
Posted via nhs.uk
Do you have a similar story to tell?
Tell your story & make a difference ››