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A dedicated and caring nursing staff

Story from nhs.uk

"A dedicated and caring nursing staff"

About: North Manchester General Hospital

What I liked

I had surgery in April 2011, I was very apprehensive because I had not been in a very large hospital before. I was in ward B3 and it was a bit overwhelming when I got there because it was a large ward and I thought it would be very impersonal but I need not have worried,I was met when I entered the ward and everything was explained to me. The staff were very dedicated and caring,they were brilliant, nothing was too small or menial for them,I did not see one member of staff ever say wait or I will be back later to a patient. They all gave 100% and more.If I have to go into hospital again I hope it is ward B3

What could be improved

My only complaint is the carparking space, there just is not enough for the size of the hospital

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Responses

Response from North Manchester General Hospital 12 years ago
North Manchester General Hospital

Submitted on 10/06/2011 at 17:31
Published on nhs.uk on 11/06/2011 at 04:00

Dear Margaret,

Thank-you for your positive feedback in regard to your experience at North Manchester. We will pass on your comments to the ward manager for her to circulate to all her staff.

In regard to issues of car parking, our Facilities Dept are aware of concerns by patients and service users regarding the lack of space and are working to resolve the issues.

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