"Frustrating and time wasting"

What could be improved

I have spent forty minutes on the phone ,being held in line, to book a blood test .My position in the queue keeps changing from ,'next in line ' to ' second' and 'third' .

If my call is as 'important ' to them as I keep being told then why is this call not being answered ?

Just been bounced back to second in line after 50 mins on line !!

Story from nhs.uk

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