"I was left raging with stress and..."

About: Harefield Hospital

What could be improved

I must tell anyone who rings this hospital without a name or ward number. The telephone system is awful. Three times I rang and was passed to the wrong place. I asked for CCU, my wife and cardiology in that order. Remember that is three separate calls! Grrrrrrr. So frustrating when you are worried about someone.....

Please say to the recorded message. Reception.

A very helpful person will then help you to your destination and loved one.

Story from nhs.uk

Responses

Response from Harefield Hospital 9 years ago
Harefield Hospital
Submitted on 11/05/2011 at 13:01
Published on nhs.uk on 13/05/2011 at 04:00


Many thanks for your comments. It is important that patients and families can contact each other if they are visiting the hospital and we will pass on your feedback to staff. We will use your comments to help us deliver the best possible care and treatment for patients and their families. Thank you once again for taking the time to give us feedback.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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