"Cannot believe I am going to have to..."

About: University Hospital Of North Durham

What I liked

The triage nurse was wonderful and clearly rushed off her feet, but reall lovely nonetheless. This was on the 5th may.

What could be improved

However the triage nurse I saw on the 3rd may at night assumed that I had been drinking, shouted at me because I interupted him because I was in killer pain and was incredibly rude.

He also ignored me when I was in clear agony.

Also, on a visit on the 5th May the two very young doctors who treated me randomly disappeared for three hours without telling me what was going on. I kept needed shots of morphine. They were both very lovely, but the second one seemed far too unconfident, which left me incredibly worried about my situation.

I also don't think that I should have been discarged as I am still in a huge amount of pain. They diagnosed me vaguely with a condition, but they weren't sure. I had to look it up when I went home where I found out that it was life debilitating and guarenteed me 'the most pain a human being could suffer' for spasms for the rest of my life.

I can't believe they didn't tell me what was going on.

Anything else?

The worst hospital I have ever been to. I still can't get over the fact that the male Triage nurse shouted at me 'I can't see any pain' when I'd just come out of the ambulance.

Absolutely terrible.

i am so sad that I am going to have to go back here again.

Story from nhs.uk


Response from University Hospital Of North Durham 5 years ago
University Hospital Of North Durham
Submitted on 20/11/2014 at 14:55
Published on nhs.uk on 24/11/2014 at 03:01

Thank you for providing feedback from your visit to University Hospital of North Durham in 2011. Unfortunately, at the time you shared your feedback, we were unable to respond. If you would like to discuss your previous comments please contact us. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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