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"The team could not have been more professional"

About: Bromley Healthcare / Contraception and reproductive health service

(as a service user),

I had a Mirena IUS fitted at the Beckenham Beacon contraception clinic at the start of February 2018.   My GP doesn't offer this service, so I had to do some online research to find a clinic near to my home.   After speaking to them on the phone to check the procedure, I attended a drop-in clinic for an initial consultation.   The nurse was very thorough and took a detailed history to make sure that I could make a well-informed decision about whether Mirena was the right choice for me.   I booked in for a fitting a couple of weeks later. I have never been pregnant, so the fitting itself was uncomfortable, and I had period-type cramps for a couple of days afterwards.   However, the team warned me about this, so I was prepared for the worst!   I was very impressed with how efficiently the clinic ran, and the team who treated me could not have been more professional,   friendly or considerate.   I was very nervous, and they did everything they could to put me at ease and make sure I understood everything that was going on.    

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Responses

Response from Julie Miller, Patient Experience Lead, Bromley Healthcare 7 years ago
Julie Miller
Patient Experience Lead,
Bromley Healthcare
Submitted on 27/02/2018 at 09:11
Published on Care Opinion at 09:19


Dear Jennifer

Thank you so much for taking the time to describe your experience in detail as I am certain that it will provide confidence to other patients who are considering contacting the clinic.

This is excellent feedback for the team and we will ensure that the members of the team see your posting.

Wishing you the very best

Julie

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