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Care Opinion

Waiting time

Story from nhs.uk

"Waiting time"

About: Rotherham Hospital / Accident and emergency

I came here as I couldn't get to see my Gp. I thought this New centre was in order to cut cut down on waiting times by being assessed and routed to to appropriate area, I.e GP, urgent cases and A&E. But in theory it a good idea but in practice it does not cut down the waiting time to be triage and then waiting another 2 hours to see a G.P . I know they work very hard and endlessly for very little reward, but they need to make doctors surgery open on a weekend then this would help centres like this to take the pressure off hospital staff.

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Responses

Response from Samantha Robinson, Head of Patient Experience, The Rotherham NHS Foundation Trust 6 years ago
Samantha Robinson
Head of Patient Experience,
The Rotherham NHS Foundation Trust

Submitted on 28/02/2018 at 10:47
Published on Care Opinion at 11:34

Good Morning

Thank you for your feedback, I was sorry to read of the problems you experienced when attending the GP service within the Urgent and Emergency Care Centre recently.

I will ensure your feedback is passed to the manager of the service.

Should you wish to discuss the matter further please contact the Patient Experience team on 01709 424461, alternatively you can email to the following address:

yourexperience@rothgen.nhs.uk

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Response from Helen Wyatt, Manager, Patient and Public Involvement , Quality Assurance Team, Rotherham Clinical Commissioning Group 6 years ago
We have made a change
Helen Wyatt
Manager, Patient and Public Involvement , Quality Assurance Team,
Rotherham Clinical Commissioning Group

I support the organisation in making sure that the voice of patients and the public is heard and used in planning services. This involves running events, managing surveys, and building networks with the local community.

Submitted on 28/02/2018 at 12:23
Published on Care Opinion at 15:27

Hello there

Some information you might find useful for the future.

We do now have bookable GP appointment at weekends- on Saturday mornings. These are located in hubs across Rotherham, not in every GP practice, and the reception staff at your practice can book you into available slots.

Helen

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