"Everyone was brilliant - what a shame..."
About: Basingstoke and North Hampshire Hospital Basingstoke and North Hampshire Hospital Basingstoke RG24 9NA
Posted via nhs.uk
What I liked
The emergency staff, surgeons, anethetist, were fantastic and could not have been better when treating my 8 year old daughter who was brought in by the paramedics (also fantastic)with a badly broken arm. Please can you give specila thanks to the Paramedics.
What could be improved
Children's nurses were rude and uncaring, placing us in a ward with a baby in a cot who was crying with no blanket and hard toys all over the cot which the baby kept banging into and all of the noises/lights were going off loudly (2am in the morning!) this baby needed cuddles, soft blanket/toys... it looked cruel... it also seemed to have a dummy stuck to it's mouth! It was also thoughless of them to place my 8 year old in this room after all she had been through and she badly needed rest. When I spoke with the lady who I assume was in charge she was very rude and had a nasty manner. The theatre staff who brought us up obviously, went back to theatre and reported to someone that we were unhappy, as the nurses got a call to move my daughters bed, which they did, without any comment or apology. There were children crying for Mummy and noone answered them and there was a machine constantly going off which it turned out the next day was because it was on a baby setting and it was on a teenager. The nurses spent their time 3-4 of them behind the desk when they could have been offering TLC to the children. What a shame as all of the other hospital staff were nothing less than fabulous. I would never leave my child in their care overnight without a member of the family.