"Thank you all for making me feel important."

About: University Hospital Hairmyres / Cardiology University Hospital Hairmyres Cardiology G75 8RG

Posted by JintyM (as the patient), 7 years ago

Attended an evening appointment with Dr B O'Rourke this month and would like to commend all staff from reception, nursing and Dr O'Rourke for their professionalism and compassion shown towards me.
Dr O'Rourke took time to listen to me and explain the next step in my treatment. I would like to thank you all for making me feel important.

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cardiology

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Kirsty McMillan

Deputy Chief of Nursing, University Hospital Hairmyres,

NHS Lanarkshire

Submitted on 22/02/2018 at 14:06

Published on Care Opinion at 20:22

Dear JintyM
Thank you for taking the time to post on the care opinion website. I am very happy to hear that you had such a positive experience when attending Dr O’Rourke’s clinic - I know both he and the team you encountered will be delighted to learn of your comments and I shall ensure these are shared with them.
The comment you made about being made to feel important is fundamental in the care we provide and I am sure this will instil confidence in you when undergoing the next step of your treatment.
Wishing you all the best for the future
Kirsty

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