"Disappointing"

About: Royal Derby Hospital

What I liked

The building is lovely and mostly well kept, some of the staff try really hard

What could be improved

I have had to visit a couple of departments over the time: maternity, A&E and various clinics. I have to say the service you receive seems to be very dependant on who is in charge of the clinic or ward. On the whole most of the staff try hard but I think the organisation of middle management let them down. Simple standards of cleanliness and administration are not kept up to date. With such a wonderful purpose built building its a shame that the staff who work there don't match the quality of the building. A&E seem to be the exception - when something very serious happens they work well.

Anything else?

A complete review of middle managment is needed - how each department is run and why and who by. Sort it out - there are peoples' lives at stake.

More about:

Story from nhs.uk

Responses

Response from Royal Derby Hospital 8 years ago
Royal Derby Hospital
Submitted on 16/11/2011 at 13:15
Published on nhs.uk on 17/11/2011 at 04:01


Thank you for your feedback. If you would like to discuss your experiences of our services in more detail please contact our PALS team on Freephone 0800 7837691. Please be assured your commnets will be treated seriously and confidentially.

J.Roberts, Communications

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