"Great in-patient care, appalling..."

About: Sunderland Royal Hospital

What I liked

Staff were great, very helpful and lovely. Very clean bays.

What could be improved

While i was there a couple of Nurses quite often spoke together in front of me in another language and I found that quite off-putting, as it made me wonder if they were talking about me and what they were saying.

On day of discharge I was effectively bumped to a cold waiting room to wait for 3 hours for a prescription before I could leave.

Anything else?

After-care is atrocious. Felt I was effectively kicked out with very little information and left to sink or swim. Still waiting on my appointment for 6 week check up and it's been 12 weeks now. I have chased but was told nothing has been arranged yet even though the lady who had her operation on the same day but after me, has had her check up.

Story from nhs.uk