"A clean, professionally run hospital..."

About: Royal Lancaster Infirmary

What I liked

The service was professional and slick. The receptionist in the maxillo-facial dept was friendly and polite, the radiographer was very kind and informative and the doctor and nurse were very helpful and listened to me. I saw other patients come in and out and the level of service was excellent. The NHS is under immense pressure and is run on a shoestring yet you would never know this. The staff are its greatest asset. Thank you.

Story from nhs.uk


Response from Royal Lancaster Infirmary 9 years ago
Royal Lancaster Infirmary
Submitted on 24/06/2011 at 12:33
Published on nhs.uk on 25/06/2011 at 04:00

Thank you for your kind comments. We will pass your message onto the teams involved, they will appreciate receiving your message, sorry it has taken so long to reply.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

If you would like to be kept informed about developments at our hospitals, then please take a moment to sign up as a public member, you can do so via our website: http://www.mbht.nhs.uk/trust/how-to-become-a-member/. In addition you can also follow us on twitter www.twitter.com/UHMBT and via Facebook at www.facebook.com/UHMBT.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful