"I've never come away happy"

I've been with this practice for nearly two years now as it's the only one I'm in the catchment for. Every experience has left a sour taste in my mouth. There never seem to be enough staff at reception and they are often quite abrupt and rude in tone. I just rang for a follow up appointment and the woman on the phone said 'Well, what is actually wrong with you?' I was a bit taken aback.

There never seems to be a doctor present. In all of the appointments I've had, I've only seen an actual doctor once and that turned out to be an emergency situation and he sent me to the hospital (who, when I arrived, told me that they had no idea I was coming, even though he assured me that he had spoken to the ward).

The nurses range from rude and patronising to kind and incompetent. Even a 'simple' electronic prescription got messed up to the point where I had to go to ADSA (a 40 minute round trip on foot) three days in a row because there had been a muck up at the doctors end.

I never come away feeling as though I've been listened to. I'm always a nuisance. I don't expect all NHS staff to take a keen interest in my health, there are too many patients for that, but they should at least listen while you're in the chair. All problems seem to result in a 'go away and come back again if it's worse' diagnoses, regardless of whether it's mental health, physical or even, in my case, an emergency.

I really hope that something happens to improve the service there that isn't privatisation!