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Waiting 2 hours for procedure

Posted By elsatoscarobbie

"Waiting 2 hours for procedure"

About: University Hospital Hairmyres / Medical Oncology

(as the patient),

I attended Hairmyres to get a PICC line inserted. I was finally taken to get this done over 2 hours after the time I was given. The procedure took around 10 minutes! I don't understand why I had to be there so long.   I have been on chemotherapy for over 7 months and have avoided going out for the last 8 weeks to avoid catching anything as my immune system is weak. I don't think it was a good idea for me to be sitting around that long wearing only a hospital gown mixing with others when I don't know if they have coughs or colds. If I catch anything now it could set back the next stage of my treatment.  

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Responses

Response from Mhairi Simpson, Nurse Consultant, University Hospital Monklands, NHS Lanarkshire 6 years ago
Mhairi Simpson
Nurse Consultant, University Hospital Monklands,
NHS Lanarkshire

I am the professional lead for cancer nursing and a member of the cancer care management team.

Submitted on 19/02/2018 at 11:46
Published on Care Opinion at 11:48

picture of Mhairi Simpson

Dear elsatoscarobbie,

thank you for contacting us. I am very sorry to learn of your 2 hour wait prior to insertion of PICC line. Could you contact me on 07767652870 to give me some more details so I can look into this further,

thank you

Mhairi

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Response from Mhairi Simpson, Nurse Consultant, University Hospital Monklands, NHS Lanarkshire 6 years ago
Mhairi Simpson
Nurse Consultant, University Hospital Monklands,
NHS Lanarkshire

I am the professional lead for cancer nursing and a member of the cancer care management team.

Submitted on 21/02/2018 at 06:57
Published on Care Opinion at 14:54

picture of Mhairi Simpson

Hi elsatoscarobbie,

Thank you for calling me. I really appreciated you taking the time to talk to me and provide me with more detail regarding your recent experiences at Hairmyres Hospital. As discussed I have noted the key points you highlighted that had a negative impact upon you. As I said we value feedback from your perspective and agreed I will feedback to the team's involved in your care. This will ensure that there is learning and reflection upon your feedback. Once again thank you for engaging with us and may I wish you all the best with your future treatments.

thank you

Mhairi

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