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Refused an appointment !

Story from nhs.uk

"Refused an appointment !"

About: Queen Elizabeth Hospital Birmingham

Following.a referral to the QEH from my GP foe an eye problem, I tried to book online according to the NHS e referralI received. This was not possible so I phoned to make an appointment. This was refused as I was told that the minimum waiting time was 35 weeks. When I then requested an appointment in 35 weeks I was again refused. The only explanation for the refusal was ‘this is the NHS for you these days’. I was appalled. I have always paid fax and national insurance. To add insult to injury I then received a follow up letter from NHS ereferrals questioning why I haven’t made an appointment yet !!!

This made me extremely angry and upset. There was’t A telephone number or email address for me to provide a response.

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Responses

Response from Queen Elizabeth Hospital Birmingham 7 years ago
Queen Elizabeth Hospital Birmingham

Submitted on 23/02/2018 at 14:22
Published on nhs.uk at 16:06

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear about the difficulties you have had trying to book your appointment. The senior staff responsible for Ophthalmology are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. It is understood that the Outpatient Booking Manager has been in touch to discuss these concerns with you. If you have any further concerns please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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