I am very unhappy, that having used the choose and book service and actually taken a longer waiting time to get to a more local hospital that they have had the tenacity to rearrange my appointment without either phoning or writing to me to advise that it had been cancelled. Instead i just received a letter with a new date for a further 3 weeks down the line without any explanation as to this being a reorganised date. This is shoddy service and i sincerely hope the actual patient care is a great deal better than the administrative side of the hospital. Absolutely appalling treatment and I will actually be looking to see if I can rearrange my appointment for a more convenient time at a different hospital.
"apalling and attrocious and totally..."
About: The Princess Royal Hospital (Telford) The Princess Royal Hospital (Telford) Telford TF1 6TF
Posted via nhs.uk