What could be improved
Yesterday, 7 Apr 11, I was given 340 8038 to ring physiotherapy via a message left on BT 1571. On trying it today I found it was connected to a fax machine until 11.00 o'clock. I
wasted at least 4 calls trying the number. Cossham Hospital is not in the phone book or Yellow Pages although it says it is! and the only number I have from the past for Cossham, 967 1661, replied that it does not take incoming calls.
You are almost completely impossible to contact. Notwithstanding the work which is going on, there is no excuse for such a communications shambles with phones and emails being so plentiful and flexible these days. Your administrators should be ashamed of themselves.
At 11.00 today I rang 340 8038 again in desperation. This time I got an answerphone! and left a message with contact details for the person responsible to contact me, though I hardly think responsible is the right word to describe the inept contact arrangements which have led to this impasse.
R D Britton
About: Cossham Hospital Cossham Hospital Bristol BS15 1LF
Posted via nhs.uk