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Story from nhs.uk

"Good"

About: Royal Lancaster Infirmary

What I liked

I was concerned by previous adverse comments, which I found not to be true. I would not want anyone to be put off using this department's services by previous comments.

What could be improved

I was concerned that, as a patient coming in at short notice to take up a cancelled appointment, I had not been given an appointment letter or adequate information on the treatment about to be given. This was fully remedied on my arrival.

Anything else?

Only time will tell if the treatment has been successful but the care taken at the time was excellent and thorough. Having a student doctor present is a useful safeguard that all procedures are being properly followed.

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Responses

Response from Royal Lancaster Infirmary 12 years ago
Royal Lancaster Infirmary

Submitted on 24/06/2011 at 12:35
Published on nhs.uk on 25/06/2011 at 04:00

Thank you for your kind comments. We will pass your message onto the teams involved, they will appreciate receiving your message.

We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals.

If you would like to be kept informed about developments at our hospitals, then please take a moment to sign up as a public member, you can do so via our website: http://www.mbht.nhs.uk/trust/how-to-become-a-member/. In addition you can also follow us on twitter www.twitter.com/UHMBT and via Facebook at www.facebook.com/UHMBT.

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