This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"The angels in disguise!"

About: Strathcarron Hospice

(as a relative),

When we received the earth shattering news that mum was diagnosed with cancer it rocked our world. She was only in her 50's and quite simply wasn't ready in many ways. She had a lot of life in her yet and with 2 grandchildren and another 2 on the way there was no way she was going to miss out.

Throughout the diagnosis mum was referred to many agencies including Strathcarron. The word 'hospice' put the fear into us all and mum consistently refused phone calls and house visits for a long time from them. We finally managed to convince her to at least listen to the services available.

Before long, mum was attending the hospice as a day patient between treatments. She met an incredible group of ladies we called 'the golden girls'. It was a chance for mum to open up and be honest about how she was feeling. This was something she struggled with at home and especially with family members. She used to use the words 'I'm fine' a lot which we later used to laugh about but she didn't have to be 'fine' when at daycare. She could ask about pain relief, the next steps, have a laugh and joked with some new friends. What an incredible atmosphere in daycare. She started to look forward to Mondays and the crafts, massages and relaxation techniques she would be doing that week. We still have a lot of her creations at home now and the grandchildren love to play and tell stories with them.

When the time came mum finally asked to go to Strathcarron hospice to lay her head. She was a patient there for 10 days before she finally passed peacefully.

Those 10 days will remain with my sister and I for the rest of our lives. Yes it was a sad time, yes it was difficult but I can honestly say it was also filled with loving and comforting memories.

My sister (who was heavily pregnant at the time) and I took turns to stay over with her in her room and in the last few days we all stayed with her as she requested to never be on her own.

The staff, nurses, volunteers are truly angels in disguise. They could not have made us feel more welcome in our new home for those 10 days. We always had someone to talk to, someone to ask questions, somewhere to go for food, somewhere to go for a walk and escape for a short time. It was a place where mum felt comfortable and at ease. A place she became very fond of and had some magical memories in.

The care we received as a family could not have been better both emotionally and physically. They would ask questions we struggled to ask her as her daughters. They made her feel at ease with what was happening to her body.

We still return to visit the hospice. Yes its filled with sadness but it's also filled with joy and happiness as this was the last place we ever saw mum.

Strathcarron will always remain a positive and hugely impactful part of our lives.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lesley Whitelaw, Senior Nurse, Patient Services, Strathcarron Hospice 6 years ago
Lesley Whitelaw
Senior Nurse, Patient Services,
Strathcarron Hospice
Submitted on 15/02/2018 at 12:46
Published on Care Opinion at 12:56


picture of Lesley Whitelaw

Hello and thank you for taking the time to share your family’s experience about the care you all received from Strathcarron Hospice.

First of all, I would like to send our sympathies to you and your family – I don’t know when your dear mum died but it is very clear how much you miss her in your lives. It is also clear how ‘hospice care’ helped you all when she was both living at home and when she became an in-patient.

How relieved you all seem to be that you persuaded her in those earlier stages, to accept the Hospice referral and explore what it might offer in regards to emotional and physical support. Being fearful of the Hospice and what ‘referral means’ is a normal fear for many people living in our communities. I am therefore very glad you have mentioned how your mum felt at the time and then afterwards, and I hope your post helps reassure others who have the same concerns.

It is particularly satisfying for our wider Team to know how much you all felt we helped you to cope with a very difficult time in your lives. It sounds like your mum managed to live as independently as she could for as long as she could whilst at home, and attending Day Care Service seemed to have very much supported that goal. I can imagine that she had lots to talk to you all about when she came home from Day Care each time and that these memories are dear to hold.

Many of our patients move between different Hospice services during their illness and we always aim to ensure there is a smooth transition from one service to the other when this occurs – in your situation, from Day Service to In-Patient Service. It sounds like this was the case for you all as a family and your support continued in the way it had been before.

We are very grateful for sharing your story through Care Opinion and I will share this with our Hospice Team.

Thank you and we hope your returning visits continue to give you peace.

Lesley

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k