"Lack of Communication - District Nurse"

I am so sorry that you feel we have let you and your partner down at such a crucial time in life. we pride our selves in providing high quality and supportive care and so this is dissapointing to hear.

Unforuntaley as you have only provided us with limited detail I feel I am unable to offer a full explanation of events regarding your concerns.

If you would like to contact me directly I would be more than happy to discuss your concerns with you, to more fully undertand your circumstances and this would then enable me to fully investigate the reasoning for why the district nursing teams discharged your partner and did not make any phone calls to you both.

My contact details are as follows

Sara Jane Ashmore
General Manager Rushcliffe

sarajane.ashmore@nottshc.nhs.uk

or telephone 011588 37902

Thank you for making contact and enabling me to follow through in the issues your rasied.

I have spoken with the head of service and the district nurse invovled and we have been able to review back the care hsitory on the system and can see the contacts made in January when the referral was initially made, the district nurse then came to complete the assesmsent in March - delayed as your partner was recieving treatment during this time.

The assessment indicated that as things were going well and your partner was managing independantly still and there was no requirement for the district nurisng team to call for the moment. The district nurse informed you she would make monthly calls to follow your progress - this is documented as having taken place in April and confirmed again that your partner was started on new treatment and was managing well and so no input from the district nurse was requried at this point.

I am not able to see any further entries until the discharge notice in August 2017 but on discussion with the district nurse she assured me that she had made several attempts to ring but could not get an answer - she acknowledged she did not leave a message and perhaps should have done.

She wants to pass on her apologies for not informing you of the discharge in either phone call or in writing - as a consequence this has given us the opportunuity to review how we discharge patients when we are unable to make telephone contact to dicuss this decision- we have agreed as a local team that a follow up letter with details of contact numbers for the servcies when required, will be implemented going forward.

We will as discussed this morning on the telephone send those details to you via letter next week.

Once again our appologies for not doing as well as we can and should have done and thank you for raising the issues allowing us to improve our servcies going forward.

Kind Regards

Sarajane Ashmore

General Manager