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Care Opinion

Kind,caring staff,a real credit to the...

Story from nhs.uk

"Kind,caring staff,a real credit to the..."

About: Royal Shrewsbury Hospital

What I liked

Our 14yr old son was admitted with bad pneumonia to the Rainbow Ward and i cannot thank them enough.The care he received from the consultants and nurses was exceptional.When he was admitted he was very ill and we were very worried about him,the support we got from the staff was such a reassurance,everything was explained,any queries were answered.I stayed in in with him for the 4 nights he was in and found all the nurses to be kind and helpful.Thanks to the excellent prompt care he received he is now on the mend.Rainbow Ward and its staff are a credit to the NHS.

What could be improved

Nothing.

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Responses

Response from Shrewsbury and Telford Hospital NHS Trust 12 years ago
Shrewsbury and Telford Hospital NHS Trust

Submitted on 19/05/2011 at 16:00
Published on Care Opinion on 20/05/2011 at 12:23

Thank you so much for taking the time to provide comments about Rainbow Ward at RSH

We aim to provide the highest standards of care every time for every patient, and we are pleased to hear that your experience matched our aspirations. We will pass a copy of your feedback to staff in the relevant departments.

If you think that any particular member of staff, or the whole team deserves special praise and recognition then please consider nominating them for the Chairman's Award. This special award is presented every two months at the Trust Board meeting. It celebrates members of staff who go above and beyond what is expected of them to provide high standards of care for patients, or improve the working lives of their colleagues. More information is available from our website at http://www.sath.nhs.uk/about/chairmansaward.asp

Please note that the NHS Choices website does not share your contact details with the Trust so we are not able to contact you directly.

Response from Royal Shrewsbury Hospital 12 years ago
Royal Shrewsbury Hospital

Submitted on 27/11/2011 at 09:24
Published on nhs.uk on 28/11/2011 at 04:00

Thank you for your comments about the care your son received from the Rainbow Ward at the Royal Shrewsbury Hospital.

We aim to provide the highest standard of care for all of our patients, and we are pleased to hear that your experience met your expectations. Feedback from patients helps us to build on the things that our patients value, and tackle those things that we must improve. Your comments have been sent to the Rainbow Ward to help them do this.

If you think that a member of staff deserves special praise and recognition then please consider nominating them for Chairman's Award. This special award is presented every two months at the Trust Board meeting. It celebrates members of staff who go above and beyond what is expected of them to provide high standards of care for patients, or improve the working lives of their colleagues. More information is available from our website at http://www.sath.nhs.uk/about-us/chairmansaward.aspx

Please note that the NHS Choices website does not share your contact details with the Trust so we are not able to contact you directly.

Thanks again for taking the time and trouble to provide feedback about your care.

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