"Expertise and overall care absolutely..."
About: John Radcliffe Hospital John Radcliffe Hospital Oxford OX3 9DU
Posted via nhs.uk
What I liked
I was admitted to the angiography suite at the John Radcliffe Hospitalfor a procedure as a day patient. Everything went very smoothly from start to finish. The staff were very pleasant and helpful and everything was extremely pristine.
What could be improved
I am very deaf wearing bilateral hearing aids. Although I made this very plain at the beginning, I felt that most of the time it was forgotten. . Also I was not told the full extent of my procedure(, as they had a conference about my case just before hand,) until I was actually lying on the operating table. This should have been discussed with me beforehand, as I was feeling very Sonervous and not able to hear properly.
So please, more training for staff regarding the handling of deaf people.
Apart from poor communication re my deafness, I am absolutely satisfied with all aspects of my day at the John Radcliffe. In fact I have been both an in patient and outpatient at this hospital in the cardiology department fot the past ten years,and apart from the subject of my deafness, I cannot fault such a wonderful establishment.