"More communication and information on my..."
About: Royal Bolton Hospital Royal Bolton Hospital Bolton BL4 0JR
Posted via nhs.uk
What I liked
Was seen quickly at A & E during an awful gallbladder attack
What could be improved
I felt I was ignored and non existant for long periods of time, I was eventually admitted to f3 ward after 4 hours in cubicle in a & e. What I did find upsetting during my 3 day stay was the lack of communication and involvement in my stay. Iv fluids and drugs were set up and given to me once I reached the ward, but when I asked what they were and why I was having them the nurse said " the doctor must have said he wanted you to have them " but no explanation why, which was important to me. I was told I would be having a scan the following day, but nobody ever came near me that second day and my scan did not go ahead. By the third day, I spoke to the doctor on his rounds and he said "oh so you had your scan yesterday ?" to which I said "no I didnt" by this point I had had no food or drink, just sips of water, for nearly 48 hours. The doctor said I would probably have it that day, it seemed a waste of a hospital resources to keep me in hospital for 3 days just because I needed a 5 minute ultrasound scan. I had had xrays taken during my initial a& e visit, yet nothing about the results to these were written in my notes. When I asked the doctor about the results he said I should take it to mean all was ok with the xrays if nothing was written in my notes but I persisted in wanting to know, which seemed to irritate him. I finally had my scan on the third day of my admittance and am now awaiting a date for surgery, I generally felt ignored and not involved or informed of anything during my stay, cant say I am looking forward to returning for surgery.