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"Where r the 200 reviews? Ive had appalling care..."

About: Conquest Hospital / Rheumatology

Where do I begin...Every single doctor I saw was rude, arrogant, did not listen to me, did not value my input, & terrible bedside manners. The nursing staff are great. All other staff such as reception were great/fine.

When I had surgery on my wrist, all staff were lovely but the operation opened up & did not heal properly.

I Saw a certain Rheumatologist through Conquest for over a year. At first he seemed perfectly nice & I thought he was trying to get to the bottom of things but he kept writing reports that were completely factually wrong, he lost test results & when I challenged him on things, he did not like it one bit. The more I saw him, the more he treated me like a hypochondriac. Finally he decided to stick the label "Fibromyalgia" on me. There was hard core factual evidence from the UCLH Rheumatology department that I did have diagnosed calcific tendonitis w 6 procedures to remove them plus other medical. Despite me requesting him to get my files from various doctors, he refused. I suffer frm diagnosed severe dry eye disease whch has been absolutely debilitating. The consultant initially did a schirmers test which showed I did have dry eye & confirmed this to my GP, but he started to dismiss anything I said & then wrote to my GP that I had nothing wrong with my eyes (he lost the first test)& that they were not dry. He refused to admit I had severe dry eye disease despite 3 of the top hospitals diagnosing it, Moorefields, Centre for Sight, Queen Vic Corneo Plastic Unit & even his own Hospital, the Conquest's Ophthalmology department diagnosed dry eye disease. He did not even check his own hospitals records proving this. Now had Chronic fatigue, severe pruritus etc. I told him I had once tested positive for something called Primary Bilary Cholangitis & I asked him to please re-test it. He refused over & over again saying it's not an important test. This is an important test because it is highly indicative of PBC. The eye stuff was also very important for him to recognise as it plays an important role in diagnosing Sjogrens Syndrome, & PBC. I finally asked to be referred back to London where I got the care I needed. I did test positive again for PBC at a higher titre (in fact its been climbing ever since) & as I had the very typical symptoms for this disease referred to a Herpetologist. Ive had all the tests i need. They offered an even more specific blood test called an M2 AMA which I had quite a significant titre. The consultant should hav referred me for another blood test at the very least. Then with the positive results should have referred me to Herpetologist. In my opinion, he is a dangerous doctor. PBC is a very rare & very serious disease which causes chirrosis & complete organ failure if not treated. It absolutely needs to be caught early. It has been caught early now by another very highly respected NHS hospital in London. At least now I know what my future could bring. I can prepare through diet & immediately be put on meds once it escalates

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Responses

Response from Conquest Hospital 6 years ago
Conquest Hospital
Submitted on 01/02/2018 at 09:45
Published on nhs.uk at 10:01


We are concerned to read about your experience with Consultants in Rheumatology and Opthalmology at The Conquest Hospital.

As a trust, we are committed to delivering high quality care, this includes listening to and involving patients in their care/treatment plans. We are deeply disappointed to learn that this was not your personal experience. We would like an opportunity to speak with you to apologise in person, and gather more important information that will enable us review what happened in more depth and take appropriate action. If you would like to do this please contact our Patient Advice & Liaison Service (PALS). They can be contacted on 01424 758090 or by email at esh-tr.PALSH@nhs.net.

Thank you for taking the time to provide detailed feedback. We hope to hear from you at your earliest convenience.

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