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Hospital Feedback.

Story from nhs.uk

"Hospital Feedback."

About: Orsett Hospital / Neurology

After months of waiting for an appointment with a neurologisty my son finally got an appointment. I took time off work and took him out of school to turn up at orsett hospital to be told my appointment hAd been cancelled and my cancellation letter had been sent the day before! Sorry do you not have phones at orsett hospital? The lack of respect for patients is disgusting. I was obviously never going to get that letter before the appointment.

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Responses

Response from Orsett Hospital 6 years ago
Orsett Hospital

Submitted on 01/02/2018 at 11:26
Published on nhs.uk at 13:02

Thank you for your feedback.

We are sorry you have had cause to raise concern about your son's neurology appointment at Orsett Hospital.

Your comments have been forwarded to the senior team to address with staff as appropriate. If you wish to discuss any issues further please contact our Patient Advice and Liaison Service (PALS) at pals@btuh.nhs.uk or phone 01268-524900 Ext 4440 in order for them to investigate with the appropriate teams.

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